FAQ

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows (and may take longer due to COVID-19):

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • Everywhere else: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here...but it's not. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Check with your neighbors and see if the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at bonjour@mon-cherry.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

    Orders

    How are your products made?

    We work with Printful, a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

    How do I track my order?

    You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at bonjour@mon-cherry.com

    I received a wrong/damaged product, what should I do?

    Please email us ASAP at bonjour@mon-cherry.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

     

    Returns

    What’s your return policy?

    Due to COVID-19 and the inherent risks of spreading it, we don’t offer returns and exchanges at this time. But if there’s something wrong with your order, please contact us at bonjour@mon-cherry.com.

    Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at bonjour@mon-cherry.com with photos of the wrong/damaged items and we’ll sort that out for you.

    Can I exchange an item for a different size or color?

    Due to COVID-19 and the inherent risks of spreading it, we don’t offer returns and exchanges at this time. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was labeled incorrectly. If that’s the case, please let us know at bonjour@mon-cherry.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!